Privacy Policy

This policy explains what Gamer Nexus (“we”, “us”) collects, why, who we share it with, and how you get rid of it. Gamer Nexus is operated by Gamer Nexus.

1. Information we collect

Account and identity

Gamer Nexus does not use passwords. You sign in with Google, or with Apple on an iPhone or iPad, and we receive your email address and, where the provider supplies it, your name. We store that alongside an internal account identifier. If you use Sign in with Apple and choose “Hide My Email”, we only ever receive Apple’s private relay address. During the pre-release period an email and password sign-in is also available so that app reviewers can get in; it is switched off once the apps are approved.

Profile and preferences

• Display name, and a profile picture if you upload one or choose the image from a linked platform
• Your timezone, so match times display correctly for you and for everyone else
• Preferred platform, favourite genres and categories
• Your settings: notification toggles, feed and chat preferences, theme, and your profile visibility choices
• A referral code, and the code of the person who referred you, if any

Gaming platform connections

These are optional and entirely under your control. You can unlink them at any time.

• Steam - you link by signing in to Steam, which proves the account is yours without ever showing us your Steam password. We receive your Steam ID, persona name, avatar and profile URL. If you turn on library import we also retrieve the games you own, your playtime on them, your achievement progress and what you have recently played, and we keep that current on a schedule until you turn it off. Your current in-game status is shared with your friends on Gamer Nexus only while you allow it.
• Xbox - you link by signing in with Xbox. We receive your XUID, gamertag and gamerpic through OpenXBL, and, with library sync on, the titles you have played, your achievement progress and your current activity, on the same terms.
• Every other platform - PlayStation, Nintendo, Epic Games, EA and the rest are handles you type in yourself. They are not verified against those services and we do not connect to them.

We never request or store a password for any gaming platform. Steam and Xbox data is kept only while the account is linked, and unlinking removes it.

Activity in the app

• Games and DLC in your library, and the games and companies you follow
• Matches you create, join or are invited to, and tournaments you organise or enter
• “Looking to play” posts, including any note you attach
• Achievements you unlock inside Gamer Nexus
• A last-active timestamp, which drives the online indicator. It is suppressed if you turn on Appear Offline.

Social and safety

• Your friends and pending friend requests
• Accounts you block
• Reports you submit about another user, match, post or message, including the reason and any note. We review these to enforce our Terms.
• Messages you send in direct, group and match conversations, with sender and timestamp. Messages are stored on our servers so they can be delivered and shown in history. They are not end-to-end encrypted, and our operators can access them when investigating a report or a technical fault.

Notifications

If you enable push notifications, we store a push token for each device and whether it is iOS or Android. That token identifies the device to the notification service, not you personally.

Subscriptions

Premium subscriptions are purchased through the Apple App Store or Google Play and managed by RevenueCat. We store your plan, status, renewal date and an anonymous subscriber identifier. We never receive or store your card number, billing address or any other payment credential - those stay with Apple or Google.

Feedback

Bug reports and ideas you submit in the app are stored with your account so we can follow up and, if we ship the fix, credit it in the changelog.

Technical data

Our servers keep standard operational logs, and we use a rate-limiting service that briefly records request metadata (including IP address) to block abuse. These logs are used for security and reliability, not profiling.

2. What we do not collect

• Precise or approximate location. The app never requests location permission.
• Your contacts, calendar or microphone.
• Photos, beyond the single image you deliberately pick as an avatar. We remove its location and every other piece of photo metadata before we store it.
• Advertising identifiers. There are no ad networks, no third-party analytics SDKs and no cross-app tracking in Gamer Nexus.
• Payment card details.

3. How we use your information

• To operate the core product: schedules, invitations, tournaments, chat and your library
• To show you relevant people and matches, meaning players who own the same games on the same platforms
• To send notifications you have opted into, such as invitations, messages and match reminders
• To keep the service safe: enforcing blocks, acting on reports, and preventing abuse and spam
• To provide and honour Premium entitlements
• To fix bugs and improve the app, based on the feedback you send us

We do not use your data for advertising, and we do not build profiles for anyone else’s benefit.

4. What other people can see

Gamer Nexus is a social product, so some information is visible to others by design:

• Your display name, avatar and profile are visible to other users. You control whether your platforms, games, genres and categories appear, in Settings › Privacy.
• Matches and “looking to play” posts you make public are visible to other users, including your handle for the platform in question - that is how people know where to add you.
• If you have linked Steam or Xbox, what you are playing right now can be shown to your friends. Each of those has its own switch, and Appear Offline turns the lot off.
• Messages are visible to the other members of that conversation.
• Being findable by your email address is off by default and only applies if you turn it on. Being findable by your gamer tag, Steam persona or Xbox gamertag is how the app is meant to work, and those are the handles you chose to publish.

5. Who we share data with

We do not sell your personal information and we do not share it for advertising. We use the following service providers, each of which processes data only to make Gamer Nexus work:

We may also disclose information where we are legally required to, or where it is necessary to protect the safety of our users.

6. Where your data is stored

Data is stored on servers operated by our infrastructure providers, which may be located outside your country of residence, including in the United States. Where required, we rely on appropriate safeguards for such transfers.

7. Retention and deletion

We keep your information for as long as your account exists.

You can delete your account at any time from Settings › Delete account in the app. Deletion is immediate and irreversible. It removes your profile, platform links and anything imported through them, your library, friends and requests, blocks, conversation memberships and the messages you sent, your matches and tournament entries, your push tokens, your feedback and your subscription records, and it deletes the underlying sign-in identity so the account cannot be recovered.

Three things survive. Aggregate records that no longer reference your account. Abuse reports filed about the deleted account, which we retain to protect other users. And a private copy of anything that was reported: when someone reports a profile photo we host, a chat message, or the name or description of a match, post, tournament or crew, we keep a copy of it, with who posted it, even if it is later removed or the account is deleted. These copies are shown to no one. We keep them for safety and to meet legal obligations, including preserving evidence of child sexual abuse material for law enforcement, and delete them after a year unless the report is still being reviewed. Cancelling a paid subscription is handled through the App Store or Google Play, not by us, so deleting your account does not automatically cancel a subscription.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal data, and to object to certain processing. Most of this is available directly in the app: your profile is editable and account deletion is one screen away. For anything else, email support@gamer-nexus.com and we will respond within 30 days.

If you are in the EEA or UK, our legal bases for processing are: performance of a contract (running the service you signed up for), legitimate interests (safety, abuse prevention and improving the app), and consent (push notifications and optional platform links, both of which you can withdraw at any time).

If you are a California resident, we do not sell or share your personal information as those terms are defined by the CCPA/CPRA, and you will never be discriminated against for exercising your rights.

9. Security

Traffic between the app and our servers is encrypted in transit, as is the connection between our servers and the database. Sign-in tokens are stored in the device’s secure keystore. Database access is restricted by row-level security policies, and administrative access is limited to the people who need it. Signing in on a new device ends the session on the old one, so an account cannot quietly be shared around. No system is perfectly secure, but we take this seriously and will notify affected users of any breach as required by law.

10. Children

Gamer Nexus is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, email us and we will delete it. Some regions set a higher minimum age for consent to data processing; where that applies, you must meet that age to use Gamer Nexus. See our child safety standards for how we handle reports.

11. Changes to this policy

If we make a material change we will update the date at the top of this page and notify you in the app before the change takes effect. Continuing to use Gamer Nexus after that means you accept the updated policy.

12. Contact

Gamer Nexus
support@gamer-nexus.com